FAQ
Answers to common questions about shopping with Duka — your one-stop shop for everyday essentials.
How do I find the right product?⌄
Use our AI Assistant for personalized suggestions, or browse by category and collection. Product pages list details like size, type, and price so you can compare easily.
How long does shipping take?⌄
Processing usually takes 1–3 business days. Delivery time depends on your location and shipping method selected at checkout. You will receive tracking information by email when your order ships.
Can I return or exchange an item?⌄
Eligible unused items in original condition may be returned within the window described in our Shipping & Returns policy. Custom or final-sale items may be excluded.
How should I care for my products?⌄
See our Care Guide for storage, handling, and maintenance tips to get the most from your purchase.
Do you ship internationally?⌄
Shipping zones and rates are shown at checkout. If your country is not listed, contact us and we will confirm availability.